LTC offers Customer Service Seminar in November





Lakeshore Technical College is offering the Providing Exceptional Customer Service from the Inside Out seminar, on Friday, November 7 from 8am - 12:00 noon at Lakeshore Technical College in the Cleveland Training Room.

This seminar is geared towards understanding the impact your internal customers and systems have on providing exceptional customer service to your external customers. Customer Service is no longer an organizations’ cost center; it is a differentiator.  Topics covered include Multi-Channel Service, Self-Service Software, Proactive Engagement, Agent Workspace, Social Media, Cross-Selling & Up-Selling Techniques, and Feedback Metrics.

Presenter Britanni Meinnert is a Supervisory & Hospitality Management instructor at Lakeshore Technical College.  She comes from 14 years in the Hospitality industry where she helped the American Club achieve their 5-Star status for delivering excellent guest experiences.  She has facilitated seminars on Customer Service and Team Building.  Britanni holds a Bachelors’ degree, as well as her Masters of Business Administration, from Lakeland College. 

The cost of the seminar is $125 and the class number is 65586. To register by phone with credit card, call 1.888.GO TO LTC (1.888.468.6582) Ext. 1366. For questions or detailed information, visit or call Ruth at 920.693.1167, or e-mail at

About Lakeshore Technical College

Each year more than 10,000 people enroll in courses at Lakeshore Technical College. They rely on LTC for job preparation, to earn a degree, upgrade a specialized skill, train as an apprentice, or seek a high school equivalency. LTC faculty and staff meet students where they are in life and help them get one step closer to achieving their goals.<.p>

LTC, a nationally recognized technical college, was recently named a top 10 Bellwether Award finalist. The college was also ranked the #17 trade school in the nation by Forbes, the #3 two-year college in the nation for adult learners by Washington Monthly, #9 in the nation for two-year college educational outcomes by, and a top-150 two-year college for the fourth consecutive time by the Aspen Institute.

Close to 1,000 students graduate from LTC each year, and LTC’s associate degree graduates earn a median salary of $46,800 per year. In addition to the Cleveland campus, LTC serves students in Manitowoc and Sheboygan, and offers classes at four additional sites throughout the district. Visit LTC at

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