Fall 2018 Offerings

Course: Service Desk 1

Catalog Number: 10154128

Credits: 3.00

Class #Class DatesClass Day(s)Class TimeModeLocation
6008508/27/18-12/17/18M 8:00 AM-11:55 AMLTC Cleveland

Please note that class schedules are updated daily to reflect changes or additions. Please check back prior to the beginning of the term for the most up-to-date information.

Description: ......provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional.

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