Fall 2018 Offerings
Course: Service Desk 1
Catalog Number: 10154128
|Class #||Class Dates||Class Day(s)||Class Time||Mode||Location|
|60085||08/27/18-12/17/18||M||8:00 AM-11:55 AM||LTC Cleveland|
Please note that class schedules are updated daily to reflect changes or additions. Please check back prior to the beginning of the term for the most up-to-date information.
Description: ......provides the learner with the knowledge required to become a Help Desk Support technician. Students will learn fundamental Help Desk concepts such as: Help Desk operations, roles and responsibilities, processes and procedures, tools and technologies, individual and team performance measures, and how to provide support as a Help Desk professional.