Spring 2018 Offerings
Course: Service Desk 2
Catalog Number: 10154129
|Class #||Class Dates||Class Day(s)||Class Time||Mode||Location|
|This class is currently not scheduled for the term you selected. Class schedules are updated daily to reflect changes or additions. Please check prior to the beginning of the term for the most up-to-date information.|
PREREQUISITE: 10154128 Service Desk 1
Description: ......expands the learners' ability to troubleshoot all information technology issues utilizing Service Desk and Asset Management applications. Learners will expand their knowledge of ITIL practices and procedures used to manage an IT operation and its associated infrastructure. Communication, documentation, and teamwork skills are enforced.