Fall 2018 Offerings
Course: Service Desk 2
Catalog Number: 10154129
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PREREQUISITE: 10154128 Service Desk 1
Description: ......expands the learners' ability to troubleshoot all information technology issues utilizing Service Desk and Asset Management applications. Learners will expand their knowledge of ITIL practices and procedures used to manage an IT operation and its associated infrastructure. Communication, documentation, and teamwork skills are enforced.