Summer 2018 Offerings
Course: Service Operations Management
Catalog Number: 10182102
|Class #||Class Dates||Class Day(s)||Class Time||Mode||Location|
Description: ......introduces the student to the basic coverage of the concepts and current issues in service operation management. Topics include the value equation in operations management; understanding services; building the service system; operating the service system; enterprise resource management (ERP) and supply chain management concepts in the service sector.