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Job Title:Technology/Help Desk Student Help (5 positions)
Location:Lakeshore Technical College - Cleveland, Wisconsin
Full/Part Time:Part Time
Employment/Salary Classification:

Student Help - $10.00 per hour

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Job Description

Provide support within Technology Services. Duties to include, but not limited to; Provide Tier I support at the Help Desk, assist with equipment placement, asset management, and inventory documentation. Assist with departmental upkeep and organization. Help users with basic computer and software problems. Assist with equipment setup for college events. Work with staff and students to provide 5-Star customer service to end users. Serve as first point of contact for staff, students, and instructors seeking technical assistance with software and hardware related issues over the phone, email, or in person. Support daily operations in the classrooms and meeting rooms, including connections to remote sites. Utilize the Help Desk ticketing system to document issues, provide trouble-shooting, and resolutions. Other duties as assigned.

Recruitment Period
Beginning March 07, 2019
Closing Applications will be accepted until the position is filled.